Frequently asked questions
Activation, connections, devices, speed and billing — answered without the marketing language.
What do I actually receive after paying?
A username, a password and the server address for your playlist, delivered by email the moment payment is confirmed. You enter those three values once into your player app and the full channel list loads.
How long does activation take?
Provisioning is automated, so credentials usually arrive inside a minute of checkout. There is no manual approval queue and no waiting for an agent to come online.
What is the difference between a connection and a device?
A connection is a simultaneous stream. One connection covers one screen at a time, but you can still install the login on every device you own and switch between them. Two connections means two different screens can stream at the same moment.
Which devices are supported?
Amazon Firestick and Fire TV, Android TV and Android boxes, Smart TVs from Samsung and LG, Apple TV, iPhone and iPad, Android phones and tablets, Windows and macOS computers, MAG and Enigma2 receivers, plus Kodi, VLC and TiviMate.
Do I need a VPN?
No. The service works over a normal home connection. If your internet provider throttles streaming traffic, a VPN can help, but it is optional rather than required.
What internet speed do I need?
Around 10 Mbps for Full HD and 25 Mbps for 4K. Multiply that by the number of screens you plan to stream at the same time.
Can I try it before committing to a year?
Yes — start on the one-month plan. It carries the same full channel and on-demand library as the longer terms, so you can test channel availability on your own device and connection, then move to a longer term if you want the lower monthly rate.
Can I cancel or change my plan?
There is no auto-renewal and no contract. Plans simply end on their expiry date unless you choose to renew, and you can move to a higher connection tier at any time.
What happens if a channel stops working?
Support is reachable around the clock. Most channel faults are fixed at the source within minutes; if a feed is permanently retired it is replaced in the same category.
Does the lifetime plan really never expire?
Correct. Lifetime plans are a single payment with no renewal. It covers the same channel and on-demand library as the monthly plans on the connection count you choose.
Still deciding?
Test the service on your own device and connection before committing to a longer term.
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