Contact Support
Reach support for activation, device setup, channel requests or billing questions. Available around the clock.
Support runs around the clock. Activation is automated, so most emails are about setup rather than waiting for a login.
Before you write
- Nothing arrived after paying? Check the spam folder first, then send the order reference. Provisioning is automatic, so a missing email usually means a typo in the address rather than a failed payment.
- A channel is not loading? Note the channel name and the category it sits in. Most faults are fixed at source within minutes.
- Buffering? Tell us the device, the player app and your rough download speed. That combination usually identifies the cause without a back-and-forth.
- Adding a screen? You need a higher connection tier, not a second subscription.
Billing and invoices
Payments, invoices and receipts live in the billing portal, not on this site. You can download any past invoice from your account there without contacting anyone.
What to include
One message with everything attached gets a faster answer than five short ones. Include your order reference, the device and player you are using, and a description of what happens instead of what should happen.
Response times
Setup questions are usually answered within the hour. Channel investigations can take longer because they are checked against the source feed before anyone replies.